Data We Collect

At Junk Solutions Pvt Ltd., we are committed to transparency and compliance with all applicable data protection laws, including but not limited to the Information Technology Act and relevant privacy regulations. We collect personal information that is necessary to provide, maintain, and enhance our services effectively and securely. The data collected includes:

• Personal identifiers such as your name, phone number, physical address, landmark, and postal code (pincode).
• Order-related information including details of items and pickup location to facilitate service delivery.
• An optional WhatsApp contact link to enable streamlined communication; this data is stored securely through third-party platforms and is not retained on our servers.
• Authentication credentials are limited to One-Time Passwords (OTP) for secure user verification; we do not store or process passwords or other sensitive authentication data.

We collect this data lawfully, fairly, and with your informed consent, ensuring that we only process information relevant and necessary for the purposes outlined.

Cookies

Our website and applications employ cookies solely for essential operational purposes, specifically for managing user sessions and ensuring robust Cross-Site Request Forgery (CSRF) protection. We do not use cookies for tracking, profiling, advertising, or any other marketing purposes. This approach safeguards your privacy and aligns with best practices and regulatory standards governing electronic communications and data security.

How We Use Your Data

Your personal information is handled with the utmost care and used exclusively to fulfill the services you request and to enhance your overall experience. The primary uses of your data include, but are not limited to:

• Provision and management of our services, including order processing, pickup coordination, and delivery logistics.
• Responding promptly and effectively to customer inquiries, support requests, and feedback to maintain high service quality.
• Implementing security measures to protect against unauthorized access, fraud, and other malicious activities.
• Ensuring compliance with applicable legal obligations, regulatory requirements, and internal policies.

We process your data on legitimate grounds including contractual necessity, compliance with legal obligations, and your explicit consent where applicable. We maintain transparency about our data handling practices and provide you with control over your personal information.

Data Sharing

We uphold a strict policy of non-disclosure regarding your personal data. We do not share, sell, or disclose your information to any third parties by ourselves under any circumstances. Data sharing is conducted only with carefully vetted and trusted third-party service providers who support our operations, such as hosting services, SMS gateways, and telephony providers. Each such provider is bound by stringent Data Processing Agreements (DPAs) that enforce confidentiality, security, and compliance with applicable data protection laws.

Any data sharing is limited strictly to the extent necessary to provide the agreed services, and we continuously monitor and audit our partners to ensure they uphold our high standards of data protection and privacy.

Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including service delivery, legal compliance, dispute resolution, and enforcement of agreements. We have implemented data retention schedules and policies that comply with statutory requirements and industry best practices.

Backup copies of data are maintained on a rotating basis for disaster recovery and business continuity purposes; these backups are encrypted and retained for a limited period to ensure data integrity and availability while minimizing exposure risk.

Account Deletion

We respect your right to control your personal data, including the ability to delete your account at any time. You may initiate account deletion by navigating through the application as follows: Logout → Profile → Delete Account. Upon confirmation, we will immediately anonymize your username, phone number, address, landmark, and pincode across all operational records to prevent any future identification.

Following account deletion, you will be securely logged out of the system. Please note that minimal, non-identifying information may be retained solely for legitimate accounting, auditing, and tax compliance purposes, in strict accordance with applicable laws and regulations. This retention is limited and governed by internal policies designed to protect your privacy.

Children's Privacy

Our services are expressly not directed at children under the age of 13 years. We do not knowingly collect or solicit personal information from children under this age. In the event that we discover that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete such information in compliance with applicable child protection laws and regulations.

Security Measures

We employ comprehensive technical, administrative, and organizational safeguards to protect your personal data against unauthorized access, alteration, disclosure, destruction, or loss. These measures include encryption, access controls, secure data storage, regular security assessments, and employee training on data privacy and security best practices.

Our security protocols are regularly reviewed and updated to address emerging threats and to comply with evolving regulatory requirements, ensuring that your data remains protected at all times.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our Data Protection Officer at:

This document was last updated on October 26, 2025.